RETURNS AND EXCHANGES
We’ve made some changes; please take note.
This Policy is effective Aug. 10, 2015.
Don’t love a piece or need another size? No problem. We wouldn’t want you to keep anything you don’t love. Making a return is simple, a pre-paid shipping label is inside in every TogBox.
Still have questions? Read through our Returns Policy below. If you can’t find your answer here, email us at firstname.lastname@example.org.
To qualify for a refund, items must be shipped and postmarked no later than 7 days from the date of delivery.
Returned items must be unworn, with all original tags still attached, and in the same condition in which you received them. All merchandise is inspected by Tog + Porter team members prior to shipping to ensure it is free of any manufacturing defects. If you do receive a defective item, please let your stylist know immediately.
Returns received in damaged/worn condition are not eligible for a refund or T+P credit. Damaged/worn garments will be sent back to the client at the client’s expense.
Please return items in the polyvinyl return bag included in your TogBox with the protective tissue paper intact. Damaged items received without the protective tissue paper will receive no refund or T+P credit.
Please include your printed packing slip with your return. Returns sent without a packing slip may take longer to process and will be subject to a $25 restocking fee.
AFTER 7 DAYS
Returns received 8-30 days after the date of delivery are only eligible for T+P credit. A 7% restocking fee will be applied to late returns. The restocking fee will be deducted from your final T+P credit or refund on all late returns.
After 30 days, items are no longer eligible for T+P credit. We will assume you are keeping any items kept past 30 days.
Exchanges are always free and we are happy to make them whenever we can. However, we can never guarantee we will have the item you are requesting in the size, color, or cut you want. Our stylists source product from designers and brands all over the world in limited quantities. They shop specifically with you in mind, which means you always get unique, hard-to-find items, but we might not always be able to get the item again.
Please confirm availability with your stylist.
If an exchange is greater or less than the original purchase price, the difference will be credited to your card once the exchange has been processed. Discounts will not carry over on exchanged items.
HOW MANY ITEMS CAN BE EXCHANGED
Items you want to try in a different size are considered exchanges. If we have the item in stock in your desired size, we’ll send it out at no charge to you. We’ll do this for up to 2 garments per order. If we cannot offer an exchange, our style team will work with your stylist to find a similar item. Just communicate this to your stylist and she will include the new item in your next order.
Once your return has been received, you will be issued a full refund minus any applicable fees, including our non-refundable $25 Box Assembly Fee and your Stylist’s Fee on your first two TogBoxes. Your refund will be processed within 7 business days. Please allow up to 7 days for your returns to arrive at our fulfillment center. Please note that each bank’s processing time varies so it may take longer for some credits to appear on your billing statement. Credit will be issued for returned items and can only be issued on the original form of payment.
APO/FPO & US Territories:
Drop us a line at email@example.com. We’ll gladly guide you through the returns process.
Gift card purchases are non-refundable.
Please don’t hesitate to reach us by phone (877) 900-0937 or e-mail at firstname.lastname@example.org with any questions you may have.